Clear information about how Summit works.
Summit Wellbeing combines professionally guided frameworks, technology and human input to support individual professionals and organisations. This page explains how personal platform use works, what information Summit collects and stores, how privacy is protected, what organisations can see, how consulting works and the limits of Summit's services.
Summit is a non-clinical wellbeing and performance service. It does not diagnose or treat mental illness and is not a substitute for psychiatric or medical care.
Personal platform use is private, whether you use Summit independently or through an organisation. Entries made in tools, resets and other self-guided features are not visible to Summit, managers or organisation administrators. The exception is Supported Chat, where messages are intentionally sent directly to Summit Wellbeing professionals so they can respond. Organisation reporting uses separate survey information collected specifically for that purpose.
What you need to know. Without the legal overload.
Summit's tools, prompts, learning content, support pathways and recommendations are developed and structured using professional expertise in wellbeing, psychological science and sustainable performance, together with evidence-informed principles.
Technology may assist with formatting, personalisation, recommendations, analysis and the delivery of guidance. Some features may use AI-assisted technology as part of this process. AI is used as a support tool within Summit's professionally guided framework, not as a replacement for human judgement.
Technology may assist with identifying patterns or preparing draft insights from organisation survey data. Reports provided to organisations are reviewed, edited and refined before distribution.
Depending on how you use Summit, information collected may include your name, email address, organisation or role, account and onboarding information, survey responses, booking or consulting information, communications with Summit and technical or usage information required to operate the service. You can also use personal tools, resets and other self-guided features as part of your individual experience.
Information such as account, onboarding, booking and survey information may be used to provide and administer Summit, manage access, communicate with users, maintain security, improve services and provide organisation-level reporting where relevant. Personal entries made inside self-guided tools and resets are not viewed by Summit and are not used for organisation reporting. Messages sent through Supported Chat are visible to Summit Wellbeing professionals because the feature is a direct support channel.
Information you enter into personal tools, resets and similar self-guided support features is part of your individual Summit experience. These entries are not visible to Summit, your employer, your manager or an organisation administrator, and they are not used to create organisation reports. Supported Chat is separate: messages you send there are intentionally visible to Summit Wellbeing professionals so they can provide direct support.
Summit uses third-party technology and service providers to operate, secure and deliver the website and platform. These can include hosting, cloud infrastructure, authentication, analytics, payments, scheduling, communications and AI-assisted services.
Summit's platform infrastructure is provided through Base44. Base44 states that its default workspace data storage is in the United States, with alternative data residency options available on eligible plans. Other service providers may also process information outside Australia depending on the service being used.
Summit takes reasonable technical and organisational steps to protect personal information from misuse, loss and unauthorised access. These may include authenticated access, role-based access controls, encrypted transmission, provider security controls and restricted administrative access.
Base44 states that its platform uses encryption and access controls and is independently certified to SOC 2 Type II and ISO 27001. These certifications relate to Base44's controls and do not mean that Summit Wellbeing has obtained its own SOC 2 certification.
Summit is designed so people can use personal support features privately, whether they access the platform independently or through an organisation.
Personal entries made in tools, resets and other self-guided support features are not visible to Summit, managers or organisation administrators. Messages sent through Supported Chat are visible to Summit Wellbeing professionals because that feature is designed for direct communication and support.
For organisation members, reporting is based on separate survey information collected specifically for that purpose. Managers and organisation administrators do not see individual survey responses. Reporting is designed to show organisation-level patterns, trends, priority areas and recommendations rather than individual activity.
Summit is not designed as employee surveillance. Organisation insight is intended to help leaders understand broader workforce themes and decide where support or action may be useful, not to monitor how individual employees use Summit.
Summit 1:1 consulting provides practical, non-clinical support for professionals navigating pressure, workload, competing priorities, boundaries, decision-making, capacity, performance and more sustainable ways of working.
Consulting is action-focused and may involve exploring what is creating pressure, identifying priorities, considering practical options and developing strategies that fit the person's circumstances.
Summit does not diagnose, treat or manage mental illness or other health conditions.
If your needs involve clinical assessment, diagnosis, treatment or another issue outside Summit's scope, support from an appropriately qualified healthcare professional or other suitable service may be recommended.
You can contact Summit if you would like to ask about personal information held about you, request access or correction, request deletion where appropriate, or raise a privacy concern.
Summit may need to verify your identity before acting on a request. Some information may need to be retained where required for legal, security, service administration or dispute-resolution purposes.
Private by design. Practical by purpose.
Summit is designed first and foremost to give professionals a private space to reflect, use tools and access practical support. Personal entries in tools, resets and other self-guided features are not visible to Summit or to an organisation and stay separate from organisation reporting. Supported Chat is the exception because messages are intentionally shared with Summit Wellbeing professionals for direct support.
For people using Summit independently, the experience remains entirely individual. For organisation members, a separate reporting layer helps leaders understand broader patterns and priorities without giving them access to personal platform activity.
If something is unclear, ask us.
Privacy and trust should be easy to understand. If you have a question about how Summit handles information, organisation reporting or the scope of its services, please get in touch.
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